Frequently asked questions

What to do if my livestock arrives dead?


We ship our livestock in the best possible conditions, however fatalities can happen. If you have any issues with your livestock you MUST inform us immediately, but no later than 6 hours after signing for your package, either by email customerservice@purplepets.co.uk or by telephone 01342 836633. Any longer and we will be unable to offer you a refund or replacement. Please note the following.

  • Photographic eviedence of the livestock that has arrived in its original unopened bag.
  • Any coral skeletons will need to be kept and photographed
  • If we can not source a replacement species we reserve the right to refund your purchase.
  • If you have NOT signed for the delivery we can not refund any of your livestock purchased.




Aquatic Livestock deliveries


  • Aquatic livestock deliveries are made by APC, the only specialist courier in the country.
  • Aquatic livestock is sent Wednesday - Friday.
  • Aquatic livestock deliveries MUST be signed for so please make sure there is someone in on the day of delivery. If the package is not signed for we can not refund any of your purchase.
  • Any DOA'S must be reported within 6 hours of delivery. (please see DOA Info)
  • For Reptile, bird and other small animal delivery quotes please call the shop 01342836633




Can I visit your shop?


YES! We have a huge selection of animals in our store and we welcome any visitors to come in and have a look at the quality and the conditions of our animals as this is something we are very proud of. We have been awarded a 5 star rating for our pet shop license, so why not come and see us in person. Opening Times.

  • Monday 10.00 - 17.30
  • Tuesday 10.00 - 17.30
  • Wednesday CLOSED
  • Thursday 10.00 - 17.30
  • Friday 10.00 - 17.30
  • Saturday 10.00 - 17.30
  • Sunday 10.30 - 16.30




Can you deliver reptiles, birds & other animals?


YES! We offer various other delivery methods, using our specialist reptile and small animal couriers. Each delivery is tailored to the requirements of the animal and the customer so please call us on 01342 836633 to get a quote.




What are your delivery costs?


Delivery Charges:
Delivery is free for orders over £50 and is £5.95 for orders under £50. In addition, a number of chargeable delivery upgrade options are available on request. Deliveries of larger orders to some postcodes including Northern Scotland, Northern Ireland, Isle and Man and the Isle of Wight are subject to an additional handling charge by our carriers which we have to pass on. Actual charges are shown once you have logged in. We would love to be able to offer the same rates across the UK but our couriers have delivery zones, some of which may incur extra charges. Please note that a 'next day' delivery service to some of these locations can become a 2 day service. APC Livestock delivery is a flat rate of £14.95 or FREE for orders over £100. Please note we have a minimum order of £20 for aquatic livestock. For next day deliveries orders must be in by 2pm for next working day (Tues -Thurs only) which ensures aquatic livestock is in transit for no longer than 24hrs. If an earlier time slot is required please call us. Scotland deliveries are available to limited postcodes please call before placing an order to get a quote for delivery. Livestock and dry goods are charged separately as they are dispatched from separate facilities. If you do place a mixed order the livestock will be dispatched regardless of whether the dry goods are in stock or not.
Please note we do not ship to Northern Ireland, Isle of Wight or the Isle of Man. Please call the shop on 01342 836633 for any reptile, bird or small animal livestock deliveries.




Reptile, bird & small animal deliveries


  • Here at Purple Pets, we offer a delivery service for most of our animals using a third party courier who delivers throughout the UK and Channel Islands.
  • For Reptile, bird and other small animal delivery quotes please call the shop on 01342 836633
  • Any DOA'S must be reported within 6 hours of delivery. (please see DOA Info)





The Purple Pet Centre Ltd

Beaver Farm

Eastbourne Road (A22), Newchapel

Near Lingfield

Surrey RH7 6HL

Become a Fan

© 2019 website created by Whoosh Designs