Our Store Policies

Customer Care Policy

  • We do not store any customer financial information, nor do we share it with any third parties

  • We collect the e-mail addresses of those who communicate with us via e-mail.

  • If you have placed an order with us we may occasionally send through information on special offers on the site, you can opt out of this service.

  • If you do not want to receive e-mails from us in the future, please let us know by sending an e-mail at the above address.

  • If you supply your postal address on-line you will only receive items for which you provided your address.

  • Persons who supply their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

  • With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

  • Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, unique identifier information (e.g. customer number or password) that we maintain about them, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g. name, address, phone number) that we maintain about them.

  • Consumers can access this information by e-mailing the above address.

  • We do not store credit card details nor do we share customer details with any 3rd parties.

  • With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

  • If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number

Privacy & Safety Policy

  • We do not store any customer financial information, nor do we share it with any third parties

  • We collect the e-mail addresses of those who communicate with us via e-mail.

  • If you have placed an order with us we may occasionally send through information on special offers on the site, you can opt out of this service.

  • If you do not want to receive e-mails from us in the future, please let us know by sending an e-mail at the above address.

  • If you supply your postal address on-line you will only receive items for which you provided your address.

  • Persons who supply their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

  • With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

  • Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, unique identifier information (e.g. customer number or password) that we maintain about them, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g. name, address, phone number) that we maintain about them.

  • Consumers can access this information by e-mailing the above address.

  • We do not store credit card details nor do we share customer details with any 3rd parties.

  • With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

  • If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number

Security & Payment Methods

We here at Purple Pets do not have access to your payment details, these are sent directly to our payment provider and are therefore not stored by us. We do not sell or pass on any of your personal details to any other third party. We will only contact you by phone if it is regarding your order with us. If you place an order with us we may in the future email you with any special offers on the site but you have the option to withdraw from this service at any point.

 

We accept the following payment methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payment

  • Cash in store 

Cancellations 

  • If you need to cancel an order please call us as soon as possible before dispatch day. We cannot be held responsible once they have left our property.

The Purple Pet Centre Ltd

Beaver Farm

Eastbourne Road (A22), Newchapel

Near Lingfield

Surrey RH7 6HL

Shop & Services

Become a Fan

  • Facebook Social Icon
  • Twitter Social Icon
  • Instagram Social Icon

© 2019 website created by Whoosh Designs